PEOPLE MANAGEMENT, PART 1

ORGANIZATIONAL SUCCESS

The keys to organizational success typically can be found in the three Ps:

  1. People
  2. Processes
  3. Products/Services

An organization can be successful success without exceling at all three. But to optimize its success, an organization needs to excel in all three.

When asked about it, almost all organizations talk about the importance of their people.  However, when a deeper dive is done, we find that there can be a big difference between that statement and the actions which are regularly taken to make that an everyday reality.

The reasons for this difference generally is due to one or both of the following reasons:

  • The organization is not truly committed to consistently doing what it takes in order to create a great work environment.
    • Often, the organization wrongly believes that to do so is expensive.
  • Its first line supervisors and managers do not have the required skills.
    • This is especially true when as employers we promote into management those employees who have been the best performers in doing their non-supervisory roles.

MANAGING PEOPLE

Let’s be real about managing people.

  • People can be hard to manage.
    • Products and services do not have feelings or an attitude…but people do
  • Not all people are easy with whom to work.
    • We click easily with some, and clank loudly with others.
  • Managing others does not come naturally to many individuals.
  • This ability magically or mysteriously appear in new supervisors or managers.
  • Not all long-time supervisors & managers are doing so in a highly effective way.

Your supervisors and managers are the face of your organization to its employees.  It should not be a surprise given that they typically…
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  • Spend more time with your employees than higher ups
  • Are the ones delivering your company’s important messages about

The reality is that all work gets done through people…so we have to lead & manage them effectively. That’s why it is so important for you to invest in the continuing development of your supervisors & managers.

The reality is that all work gets done through people…so we have to lead & manage them effectively. That’s why it is so important for you to invest in the continuing development of your supervisors & managers.

SOME ISSUES CAUSED BY SUPERVISORS AND MANAGERS

If your supervisors and managers are not effectively trained, they can cause your organization problems in a variety of ways.  Here are several:

  1. Decreased productivity and performance
    • Employees who are treated well do perform better.
  2. Higher turnover
    • Often, employees don’t quit their companies…they quit their supervisor.
  3. Non-compliance
    There are a myriad of local, state and federal laws and regulations that apply to you.
    Examples include:

    • Having a harassment-free work place
    • Overtime payments
    • Lawful interviewing

If your organization needs help related to people management, Trinity’s Team of Consultants can provide expert, cost effective assistance.

For more information:

You have HR questions…Trinity has answers!

Posted in Strategy, Management & Leadership